Shipping Terms

Shipping Times and Shipping Speed

Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you. If placed before 10am, the majority of orders are shipped same day. However, unforeseeable delays may occasionally occur, and processing times can take up to two days. In rare cases of holiday or special sales, processing times can be between 2-3 days. Rest assured that the increased processing time simply means our shippers need a wee bit more time to carefully tend to each and every order. Orders are not packaged up on U.S Holidays and other instances in which the postal services are closed. Shipping times do not guarantee package arrival date.

All of our packages are shipped out via USPS, UPS, or Fedex.  We offer a variety of shipping speeds through these carriers. Tracking labels are sent out via email once the package is picked up by the shipping carrier. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service.

 

Items Broken in Shipping

ALL packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between Big Chief's Smoke Shop LLC and the customer. Broken packages must be photographed and documented before a return package will be sent out. We must be informed of the break within two days of the customer receiving the package.

Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can. Please remain calm and polite throughout the broken items replacement process, being angry about the situation will not speed up the process.

Discreet Packaging and Shipping

At Big Chiefs Smoke Shop LLC, we understand that some of our customer's concerns are about privacy and discretion.  Everything we ship will be through plain cardboard boxes, nothing to mark glass pipes or smoke-ware. Our shipping labels will say Big Chiefs Smoke Shop LLC, and we do everything we can to ensure our packages are discreet but if needed just specify the need for privacy and we can do our best to package your item with completely anonymous information.

As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mail box).  

However, "BigChiefsmoke.com" will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.

Big Chiefs Smoke Shop LLC reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.

We can not guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.

 

CHANGE OF ADDRESS or INCORRECT ADDRESS

Any addresses submitted to us incorrectly which cause for products to be sent back to our facility will incur a $15.00 charge for corrections and re-shipment.  (Please note any changes made to an address in transit will delay the packages.)

Please be advised there will be a 15% restocking fee for all C.O.D. returned orders after a delivery carrier’s 3rd attempt to deliver and collect payment. This includes, but is not limited to, store owners and/or employees declining delivery, resulting in the shipment being returned to us. (The 15% restocking fee is based upon the order’s total amount, less shipping.)

TRACKING

Last but not least, in order to make any necessary returns or refunds go as smooth as possible, we request that you please SAVE YOUR PACKAGE TRACKING INFORMATION for reference.

 

CONTACT

(*In any portion of these statements the term "we, us, or our" refers to Big Chief's Smoke Shop LLC)